Brother DCP-T710W Black Not Printing

Date: []

I would like to share my findings about fixing one common problem faced by ink-tank printers: the black ink does not come out after refilling. Typically, this happens when one refills the tank when the ink levels is already too low and air had already filled the hose that transports the ink into the print head.

The printer does not report any error,it will just keep printing pages without black color. This can further damage the print head, especially in thermal-type print head as it relies on constant ink supply to cool itself down.

In my case, this happens on a Brother DCP-T710W wireless printer in my office. I had refilled the black ink when I noticed that it had gone below the minimum level. After refilling, It prints out a few pages before the black ink starts blurring and eventually blanks up.

Luckily, there is a video made by an Indian dude on how to force re-pumping the ink from the ink tank into the print head:

YouTube Link Here

Here are the steps summarised:

  1. Enter advanced maintenance mode: Press Menu -> Mono -> Menu
  2. Use the Up button to select 7 then press OK.
  3. Use the Up button to select 6 then press OK. (it should display 76)
  4. Use the Up or Down button to select 3 then press OK, then do the same again to select 0 then press OK.
  5. Press the Mono button to begin cleaning and repumping. Make sure that there is NO PAPER ON THE BYPASS FEEDER AT THE BACK.
  6. Wait and do it again if the ink still does not come up.

Hopefully this helps.